Privacy Policy

Thompson Sales Tools Inc. – Privacy Policy

Thompson Sales Tools Inc. D/B/A Floyd Wickman Canada (“FW Canada”, “we”, “us”, or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Websites (“Visitors”), and individuals who register to use the Services as defined below (“Customers”). This Privacy Statement describes FW Canada’s privacy practices in relation to use of the Company’s Websites and the related applications and services offered by FW Canada (the “Services”).

Our privacy practices comply with all laws and regulations in Canada applicable to our use and disclosure of your information, including the Personal Information Protection and Electronic Documents Act. By visiting FW Canada, Visitors and Customers are accepting the practices described in this Privacy Policy.

  • Web Sites Covered
  • Information Collected
  • Use of Information Collected
  • Customer Data
  • Public Forums, Refer a Friend, and Customer Testimonials
  • Communications Preferences
  • Correcting and Updating Your Information
  • Security
  • Changes to this Privacy Statement
  • Contact Us

Websites Covered

This Privacy Policy covers the information practices of Websites that link to this Privacy Policy including;


FW Canada Services in any online marketplace which is posted by FW Canada and the application links to this Privacy Policy, this Privacy Policy applies. When Services are posted by third parties, the privacy statement of the third party applies, and this Privacy Policy does not apply.

FW Canada’s Websites may contain links to other Websites. We encourage you to review the privacy policy/statement of other Websites to understand their information practices.

Information Collected

When expressing an interest in obtaining additional information about the Services or registering to use the Services, we require you to provide us with personal contact information, such as name, company name, address, and email address (“Required Contact Information”). When purchasing the Services, FW Canada may require you to provide the Company with your phone number, email address, financial qualification and billing information; such as billing name and address, and credit card number that will be used for the purchase of Services (“Billing Information”).

When you navigate the Company’s Websites, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. Web Site Navigational Information includes standard information from your Web browser, your Internet Protocol (“IP”) address, and the action you take on the Company’s Websites (such as the Webpages you viewed and the links you clicked).

Use of Information Collected

FW Canada does not share, sell, rent or trade any information collected with third parties for their promotional purposes. We reserve the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

The Company uses information collected from Customers to perform the services requested. For example, if you send email to, the Company will use the information provided to contact you about your interest in the Services.

The Company may also use information collected for marketing purposes. For example, the Company may use information you provide to contact you for your feedback in the Services and to send you information regarding the Company such as information about promotions or events.

FW Canada uses credit card information solely to check the financial qualifications and collect payment from prospective Customers. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.

Customer Data

FW Canada Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). FW Canada will not review, share, distribute, or reference any Customer Data except access only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.

Public Forums, Refer a Friend, and Customer Testimonials

FW Canada may provide bulletin boards or forums on the Company’s Websites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.

Customers and Visitors may choose to use the Company’s referral program to inform friends about the Company’s Websites. When using the referral program, the Company requests the friend’s name, email address and phone number. We will automatically send the friend a one-time email inviting him or her to visit the Company’s Websites and/or one-time follow up phone call. We do not store this information.

FW Canada may post a list of Customers and testimonials on the Company’s Websites that contain information such as Customer names and titles. FW Canada will obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.

Communications Preferences

FW Canada offers Visitors and Customers who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communication by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails.

Correcting and Updating Your Information

Customers may update or change their subscription registration information by contacting FW Canada’s billing department directly.


FW Canada uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. We also implement an advanced security method based on dynamic data and encoded session identifications, and we host the Websites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.

Changes to this Privacy Statement

FW Canada reserves the right to change this Privacy policy. We will post notification of the material changes to this Privacy Policy through the Company’s Websites prior to the change taking effect. The Customers agree that the express acceptance by you or your continued use of the Service or applications after the notification period, shall constitute your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy or if you wish to access or obtain more information about your personal information held by FW Canada, you may contact us as below.

Thompson Sales Tools Inc. D/B/A Floyd Wickman Canada
2808 Gosnel Rd
Kelowna, BC V1Y 8L8 Canada

Phone: +1 780-608-3500


This Agreement was last modified on May 10, 2015.